Frequently Asked Questions
Customer service can be reached by calling the store directly or using the Contact Us feature within the website or mobile app.
From the website: To call the store directly, click on locations at the top right corner. Locate the specific state in which your store resides and click on that state, or perform a search of that store using the zip code or city and state. You will locate the store details (phone number, hours, address, etc.). To submit an online form, click on Contact within the footer of the page.
From the mobile application: To call the store directly, click on Store Locator within the left navigation menu and then search for your store. Click on the store for more store details (phone number, hours, address, etc.). To send a mobile email, click on Contact Us within the left navigation menu. A message box will open.
If you forgot your password, getting a new one set up is easy. Note this functionality is only available for accounts created using an email address and not when logged in using Facebook.
From the website: Click on Sign In located at the top right of any web page. On the Sign in modal, click on the “I forgot my password”. You will then be prompted to enter the email address used to sign up for an account. When finished entering your email, tap the “Get My Password” button and an email will be sent to that address with a link to reset your password. When entering a new password, make sure to only use the password character requirements available (ex. 6-20 characters long, use letters, numbers, underscore, periods, or &)
From the mobile application: Click on the “Sign-In” button from the home screen. On the Sign In pop up, tap the image of the hand with a string around the finger (located on the same line as the “Password” field). You will then be prompted to enter the email address used to sign up for an account. When finished entering your email, tap the “Get My Password” button and an email will be sent to that address with a link to reset your password. When entering a new password, make sure to only use the password character requirements available (ex. 6-20 characters long, use letters, numbers, underscore, periods, or &)
Yes. It is possible as long as you have put in a phone number as part of the setup of your account. Adding your phone number can be easily accomplished on the mobile app or the desktop experience by typing 10-digits in your Contact Information – we recommend using your phone number – for quick access to your account. In addition, If you have entered your Patronage Rewards Card number into your account then you could also redeem your digital coupons by using your physical card at checkout.
My Rewards is a digital ID that is automatically generated at sign up and can be replaced with physical loyalty/fuel card numbers. Your store may have a Loyalty Card or Fuel Card program. If that is the case, during the registration process, you will be asked if you have one of those cards. If you do, select “Yes” and you will then be able to replace your My Rewards with your Loyalty or Fuel Card number. This way you will have the option to either use the barcode on your stores app OR your physical card to redeem coupons and get credit for your Loyalty or Fuel points. The My Rewards barcode is the number you use at checkout in place of swiping your card by simply showing the My Rewards barcode at checkout to redeem your digital coupons.
From the website: You can access the weekly ad for your store by clicking on the weekly ad button on the home screen, top header, or bottom footer. The weekly ad of a default store is initially shown, if you need to see a weekly ad for a different store, you need to change the store set as your store. To change your store, click on the “change” link next to the store name located at the top right of any page. Enter in the zip code or city/state and select your new store. Then go back to weekly ads and you should see the associated weekly ad for that new store selected.
From the mobile application: You can access the weekly ad for your store in two easy ways. From the homepage, simply tap the image below “This Week’s Ad” and you’ll be taken directly to the most current weekly ad pages. You can also select “Weekly Ad” from the main navigation menu. Please keep in mind that you may be prompted to select a store prior to viewing an ad. Also, if you have lost your online connection, it may take a few moments to reestablish a connection.
Yes, you can add coupons from the “Coupons” sections of the mobile app and desktop experiences. On the desktop experience, simply click the “Add to List & Card” button. On mobile, select “Coupons” from the main navigation menu and then tap the “[+]” on the right side of the item you want to add from the list of coupons available. The coupon discount will be applied at checkout when your mobile barcode is scanned or your unique 11-digit number is entered during your transaction.
Yes. When logged in to the mobile app, you can access your shopping list(s) created online. Using the same Username and Password as on the website, select “Shopping List” from the main navigation menu to view lists created on the website or tap the “Shopping List” icon in the upper right corner of the header.
From the website: Locate the store name at the top right of any web page. Click on “change” link and enter in the zip code or city/state. A list of stores will display, select your store and make it your store. The store selected will now appear as your preferred store anytime you are logged in to the mobile app or the desktop experience with the same account. Only one store can be set as “My Store” at a time per account.
From the mobile application: From the main navigation menu, select the “Store Locator” heading. You may be prompted to turn on location services in your phone settings to allow the mobile app to determine your location and the nearest store. Once location services are allowed, the stores are then listed based on your proximity or how far away each store is in relationship to you. In order to choose a new store as “My Store” either scroll to find your preferred store location near you, or use the search feature in the header by tapping the magnifying glass and typing in the address, city, state, or zip code of the location you desire. Select the store by tapping on that location and on the store page tap “My Store” star located the upper right corner. The store selected will now appear as your preferred store anytime you are logged in to the mobile app or the desktop experience with the same account. Only one store can be set as “My Store” at a time per account.
A digital coupon is similar to a paper coupon – only easier! You can the find all kinds of digital coupons on the desktop site and the mobile app. The featured coupons can be found on the homepage by tapping “Featured Coupons” or from the main navigation menu by selecting “Coupons” from the list of headings. They can be loaded directly to your account and will be applied to your purchase once your My Rewards barcode is scanned or your unique 11-digit alternate ID (phone number) is entered on the pin pad at checkout on qualifying purchases.
Digital coupons are intended for one time use and cannot be redeemed more than once. Once they are redeemed, they will fall off your account within 24 hours.
No. Instead we offer a wide variety of digital coupons that are easily accessible from the mobile app in the “Coupons” section of the main navigation menu.
It is possible for you to redeem both paper coupons and digital coupons from our app in the same transaction as long as the offers terms are different. Please check with your store for their coupon policy and limitations.
Please check with your store for their coupon policy and limitations as they reserve the right to refuse any coupons at their discretion.
Yes, a card is required to swipe at the pump and redeem your fuel rewards. If you don’t have a rewards card, you can request one to be sent to you in the mail or you can pick one up at the customer service desk.
Coupons that exceed the retail value of an item will be adjusted to provide the maximum value, but will not exceed the price of the item to result in cash back.
No, we do not require a Facebook account to sign-up or sign-in. The Facebook sign-in feature is one of the fastest ways to activate and sign-in to your account, but the option to sign-up with only your email address is also acceptable.
a. Facebook link: https://www.facebook.com/settings/?tab=applications
b. You may de-authorize or delete the app from your Facebook profile information as it relates to our app by going to the App Center in Facebook. When logged in to your Facebook account, go to “Account Settings” and select “Apps”. Find our store in your list of authenticated apps and click the “X” (next to “Edit”), which will remove our store from your account from your apps connected on Facebook. If you’ve only used Facebook to sign-in to your store’s digital account, you may be required to sign-up with your email address to continue using the app.
When signing in with your Facebook account, only basic profile info (i.e. your name, birthday, current city, names on your friend list, and the email address used to register your Facebook account) is connected to the online experience. We do not sell, send or submit any additional details about your Facebook account, your digital profile or personal information.